🚀 🧭 🎭 💬 ⚙️
INFAXIA Metaverse · Web Version

INFAXIA Metaverse Web Version Guide

25 guides across 5 categories, all in one place. Use the sticky bar above to jump anywhere, or browse by category below.

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Tap a category to jump to it — each opens an index of its guides, then tap any title to expand.

🚀
Getting Started
4 guides ›
🧭
Navigation
3 guides ›
🎭
Avatar Functions
3 guides ›
💬
Communication & Socials
7 guides ›
⚙️
Account
8 guides ›
🚀
Getting Started
01How to Register an account with your Metamask Wallet 02How to create an account with your Email Address
03Log In to Website and to the INFAXIA Metaverse 04Recommended System Requirements and Settings
01How to Register an account with your Metamask Wallet

Register with MetaMask and step into the world of INFAXIA — fast, secure, and decentralized.

 

📝 Here’s a Step-by-Step Guide on How to Register Using Your MetaMask Wallet:

1. Visit  the INFAXIA homepage

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2. Click on the [ Register ] button at the upper right corner of the homepage.

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3. Choose [ CONTINUE WITH WALLET ] .

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4. Your Metamask wallet will automatically open, click [CONNECT] .

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5. Click [ CONFIRM ].

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6. Now, you’ve successfully registered an  INFAXIA Account using your MetaMask!

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7. You will be prompted to complete your profile.  Input your [ EMAIL ADDRESS ].

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8. A verification email will be sent to your registered email address

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9. Check your email and click the [Verify Email Address] button. Your account will then be successfully verified.

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Your wallet is connected. Your account is ready. Let the Metaverse adventure begin. 🚀

02How to create an account with your Email Address

🛸 Step Into the Future — Register Your INFAXIA Metaverse Account Today!
Ready to explore, connect, and play in a fully immersive digital world? Creating your INFAXIA account is your first step into the Metaverse. Quick, easy, and your gateway to endless virtual adventures. 🌐🚀

Video Tutorial


 

A step by step guide on how to register an account in the INFAXIA METAVERSE: 

 

1. Visit the INFAXIA platform [ https://go.infaxia.io/  ] .

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2. Click on the [ REGISTER ] button at the upper right corner of the homepage.

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3. Click [ CONTINUE WITH EMAIL].

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4.   Enter your e-mail address. Then click [ CONTINUE ].

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5 An authentication process will appear on the screen.

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6. Check your email address and input the verification code on the designated fields.

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7. You will be prompted to secure your account using the 2 factor authentication or you can click " skip for now" to continue.

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8. You are now registered. You will be redirected back to the homepage and you can now login using your registered account.

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You're now ready to explore all the INFAXIA has to offer. Welcome aboard!

03Log In to Website and to the INFAXIA Metaverse

Video Tutorial

🚀 Want to Start Your Gaming Journey? Here's a step by step guide on how to log in:

 

1. On the INFAXIA homepage, click [LOGIN] or [PLAY IN METAVERSE].

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2. Click [CONTINUE].

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3. Enter your registered e-mail address and click [CONTINUE].

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4. Check your email for an authentication code, enter it in the field provided, and click [SUBMIT].

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5. You will be redirected back to the INFAXIA homepage.

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How to Log into the Game?

1. Click [PLAY IN METAVERSE - pc only] 

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2. Click [PLAY NOW]

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3. For newly registered users, you will be prompted to enter your [USERNAME].
Once entered, click [NEXT] to proceed.

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4. Choose your avatar and personalize its appearance, You can select from our default male and female avatars then click [APPLY].

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5. You will now enter the metaverse using your chosen avatar. Once inside, you’ll be prompted to go through a quick tutorial.
 

You can choose to complete the tutorial or click [SKIP] to bypass it and start exploring the metaverse right away.

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🔓 Log in. Dive in. Explore INFAXIA.

 

04Recommended System Requirements and Settings

🖥️ Ensure a smooth and immersive gaming experience — check the recommended system specs for INFAXIA Metaverse .

 

1. Click the [ SETTINGS ] button at the lower left corner of the game screen.

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2. After clicking, a pop-up screen will appear. It includes your profile details and the game's supported devices.

Note: For optimal performance, ensure your internet speed is 50 Mbps or higher.

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For the best experience, make sure your device meets these minimum requirements. Smooth gameplay starts with the right setup.

 

🧭
Navigation
01How to change a Game Space 02Customizing Avatar Appearance (Clothing, Hairstyling, etc.)
03Movement and Navigation
01How to change a Game Space

🎮 Switch It Up Anytime!
Want a new vibe or challenge? Changing your Game Space is easy in INFAXIA Metaverse!

1️⃣ On your game screen, tap the [SPACE ICON] at the upper right corner.

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2️⃣ Choose your desired Game Space .

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3️⃣ Click [JOIN] and You'll be instantly redirected to your selected space for a brand-new gaming experience.

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♠️🃏 Explore different areas, meet new players, and enjoy the immersive Metaverse  world like never before!

02Customizing Avatar Appearance (Clothing, Hairstyling, etc.)


Video Tutorial 



🎰 How to Customize Your Avatar in the INFAXIA Metaverse 
🃏 Step into the spotlight — and do it in style!

1️⃣ Click the [INVENTORY ICON] inside the INFAXIA Metaverse  to open your personal wardrobe.
🎩 From sleek suits to flashy outfits, it's time to dress like a high roller.

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2️⃣ Browse your available items and click to preview them on your avatar.
🎯 Use the slider to explore more styles — mix, match, and show off your unique casino-ready look.

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3️⃣ When you’ve found the perfect fit, click [APPLY] to save your new avatar style. 🛠️.
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4️⃣ You’ll be instantly transported back to the INFAXIA Metaverse  — now with your bold new look ready to turn heads at the metaverse!
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🎲 Look sharp. Feel confident. Make your entrance unforgettable.
 

 
03Movement and Navigation

Video Tutorial: Mastering Avatar Movement in INFAXIA Metaverse 

 

Video Tutorial on Avatar Actions and Gesture

 

Please refer to the guidelines below for seamless navigation and movement within the INFAXIA Metaverse.

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🎭
Avatar Functions
01How to Use the Mini Map 02How to View and Use Interaction and Gestures
03How to Warp
01How to Use the Mini Map

The Mini Map is your personal guide to the INFAXIA Metaverse  — helping you know exactly where you are so you never get lost while exploring.

🗺️ Where to Find It

The Mini Map is located at the upper-left corner of your screen, offering a real-time view of your current location .

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🧭 Real-Time Navigation

As you move between different  areas , the Mini Map automatically updates to show your new location — helping you stay oriented and find key spots fast.

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⚡ New Feature: Warp Anywhere Instantly
You can now use the Mini Map to teleport directly to your favorite spots! Here’s how:

1️⃣ Click on the Mini Map to open a 3D view of the INFAXIA layout, giving you a dynamic and interactive representation of your surroundings right on your screen.

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2️⃣ Select your desired location, click on the spot you want to go — the Warp button will then appear.

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 3️⃣Hit "Warp" to teleport instantly

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 4️⃣ Just like that, you’ll land right at your chosen spot — instantly!

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Use the Mini Map to navigate with ease — and warp to where the action is, anytime.

 

02How to View and Use Interaction and Gestures

Here's How You Can Explore Different Gesture and Movements for Your Avatar

 

Video Tutorial

 

1️⃣ Click on the [ THREE DOTS ] beside your avatar icon (bottom center-left of your screen).

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2️⃣ A set of additional Metaverse features will appear. Tap the [ MOTION ICON ] to bring your avatar to life with fun animations and actions! 🎉

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3️⃣ A menu with various motions will appear. Choose your desired action, and your avatar will instantly perform the movement or gesture you selected! 🕺💫

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From playful waves to smooth dance moves — express yourself in style inside the INFAXIA Metaverse !

03How to Warp

INFAXIA is a vast and immersive virtual world — and the warp feature is your fastest way to get around! Whether you're heading to the slot machines, poker tables, or meeting up with friends, warping lets you instantly teleport to key areas within the city.

 

What is Warping?

Warping is a feature that allows users to instantly travel (or "teleport") to specific locations inside INFAXIA.  It saves time and makes navigation simple — no need to walk around manually.

 

How to Use the Warp Feature:

Getting into the action is quick and easy:

1. Log in to your INFAXIA account. https://go.infaxia.io/ 

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2. Click on the "Warp Icon" to open the WARP menu

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3.  Select your destination — choose from available Metaverse  locations.
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  • And you will be warped based on your chosen location.

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🚀 New Feature Alert: You can now use the Mini Map to WARP instantly across the Metaverse!
No more wandering — just click, select, and teleport straight to the action! ⚡🗺️

 

⚡ New Feature: Warp Anywhere Instantly
You can now use the Mini Map to teleport directly to your favorite spots! Here’s how:

1️⃣ Click on the Mini Map to open a 3D view of the INFAXIA layout, giving you a dynamic and interactive representation of your surroundings right on your screen.

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2️⃣ Select your desired location, click on the spot you want to go — the Warp button will then appear.

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 3️⃣Hit "Warp" to teleport instantly

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 4️⃣ Just like that, you’ll land right at your chosen spot — instantly!

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🎰 Enter the virtual floor and enjoy your favorite games. Play smart and have fun,!
INFAXIA brings the  excitement straight to your screen — no downloads, no delays, just pure gaming thrill!

💬
Communication & Socials
01How to Accept a Friend's Request 02How to share INFAXIA on Facebook / Twitter
03Stay Social — Add or Remove Friends in Seconds 04How to Warp to Your Friend’s Location
05How to Invite a friend into your Game Space? 06How to chat with AI / Surrounding NPCs
07How to View and Use Chat and Communication Tools
01How to Accept a Friend's Request

Making connections in the INFAXIA Metaverse  is part of the fun! Whether you're teaming up at the tables or just socializing between games, here’s how to accept friend requests quickly and easily.

🎯 How to Accept a Friend Request:

1. When another user sends you a friend request, a notification will appear at the top-right corner of your screen.

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2. Click the ✅ [Check Icon] to accept, or the ❌ [X Icon] to decline the request.
• Click [Back] to close the panel once you're done.

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You’re all set! Stay connected and make the most of your INFAXIA experience.

02How to share INFAXIA on Facebook / Twitter

Show off your winning streak and share the thrill of INFAXIA Metaverse  with your friends and followers on social media! Follow these easy steps to post your activities and celebrate your luck in the metaverse.

 

How to Share Your INFAXIA Metaverse  Experience on Facebook

1. Inside the INFAXIA Metaverse , click the [Three Dots ⋯] to open additional features, then select the [Facebook Icon].

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2. You’ll be redirected to your Facebook page — add a message if you like, then click [Share] to post.

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3. Your exciting INFAXIA moments will appear on your Facebook feed for all your friends to see!

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How to Share Your INFAXIA Metaverse  Experience on Twitter

1. Inside the INFAXIA Metaverse , click the [Three Dots ⋯] and select the [Twitter Icon].

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2. You’ll be taken to your Twitter account — click [Post] to share instantly.

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3. Your latest  adventures will light up your Twitter timeline!

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🎲 Feeling lucky in the INFAXIA Metaverse ? Share your big wins and unforgettable moments with your friends and let the world know where the real action is! 🎉✨

03Stay Social — Add or Remove Friends in Seconds

Make the most of your social  experience in the INFAXIA Metaverse by connecting with players, building friendships, or managing your contact list with ease.

Video Tutorial - How to add friends


👥 How to Add Friends (via Avatar)

  1. While inside the metaverse, click on the avatar of the player you’d like to add. A pop-up window will appear — click [Add Friend]

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  2. You may write a short message in the box before clicking [Send Friend Request].

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  3. A confirmation will appear once the request is sent. Click [OK] to close the pop-up.

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  4. Once accepted, the player will be automatically added to your friend list.

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💬 How to Add Friends (via Chat Icon)

  1. Click the [Chat Icon] at the bottom-left of your screen. Your friend list panel will open.

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  2. Browse through the list of online players. Click the [Add Friend Icon] next to the user you want to connect with.

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  3. (Optional) Add a message, then click [Send Friend Request].

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  4. Once accepted, the player joins your friend list.

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🔎 How to Add Friends (via User ID or Email Address)

  1. Click the [Chat Icon] at the bottom-left corner. In the friend list panel, click the [Add Friend Icon] .

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    2. A pop-up will appear. Enter the User ID or Email Address of the player you want to add.

    • Click [Send Request]. If the ID/email is valid, the request will be sent.

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    • If the user is not found, a “User Not Found” notice will appear. Click [OK] and try again.

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❌ How to Remove a Friend

Need to tidy up your friend list? You can easily unfriend users through either their chat profile or avatar.


🗑️ Remove via Chat Icon

  1. Click the [Chat Icon] (bottom-left). Your friend list will appear.

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  2. Find the friend you want to remove, then click the [Three Dots ⋯] next to their name.

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  3. In the menu, select [Remove Friend].

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  4. A confirmation pop-up will appear. Click [Accept] to proceed.

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  5. You'll see a final message confirming removal. Click [OK] to close.

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Note: This works whether the friend is online or offline.


🗑️ Remove via Avatar

  1. Locate your friend’s avatar on the casino floor and click it.

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  2. From the pop-up menu, click [Remove Friend].

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  3. Confirm your action by clicking [Accept].

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  4. A notification will appear. Click [OK] to finalize the removal.

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🤝 Stay connected, play together, or manage your social circle — the INFAXIA Metaverse  gives you full control over your player network.

04How to Warp to Your Friend’s Location

🧑‍🤝‍🧑Want to explore INFAXIA with your friend or join them at a game table? Follow these simple steps to instantly warp to their location inside the INFAXIA Metaverse :

✅ Step 1: Open Your Friends List
• Click on the [Chat Icon] located at the bottom of your screen, next to your profile icon.

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✅ Step 2:  Find your friend's name, then click the [Three Dots ⋯] beside it.

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• In the pop-up menu, click [Go to Friend].

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✅ Step 3: Teleport Instantly

• Click [Yes] to agree to the terms of service

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• You’ll be automatically transported to your friend’s current location inside the INFAXIA Metaverse — wherever they are and whatever they’re doing

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🎲 Enjoy seamless navigation!
Stay connected, explore every corner of the  together, and never miss out on the fun.

05How to Invite a friend into your Game Space?

Want to enjoy the thrill of INFAXIA with a friend by your side? You can easily invite them to join you inside the INFAXIA Metaverse  in just a few simple steps:

✅ Step 1: Open the Invite Feature
While inside the INFAXIA Metaverse , click the [⋯ Three Dots] icon on your screen to open more options.

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✅ Step 2: Click [INVITE SPACE]
Click the [Invite Space] icon. This will generate a unique link to your current  location.

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✅ Step 3: Copy and Share the Link
• A pop-up window will display your invitation link.

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• Click [COPY

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✅ Step 4. Share it with your friend via message or chat. Once they click the link, they'll be able to warp directly to your location and join you in real time.

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Or click this feature to automatically send your game space to your friend

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🧠 Great for exploring different areas together, joining the same activities, or discovering new experiences side by side!

06How to chat with AI / Surrounding NPCs

💬 Got Questions While Exploring?
Learn how to chat with AI or nearby NPCs in the INFAXIA Metaverse — get real-time answers, hints, or just enjoy the conversation as you navigate the virtual world!

 

💬 How to Start a Chat

✅ Step 1: Locate an NPC
While inside any INFAXIA Metaverse, look around for an NPC character nearby — they’re often positioned at key spots, ready to assist.

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✅ Step 2: Approach the NPC and Press [ U ] on Your Keyboard

Walk closer to the NPC until you’re within interaction range — the [ U ] chat prompt will only appear when you're near. Once close enough, press [ U ] on your keyboard to open the chat box.

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✅ Step 3: Type Your Question
Enter your message or question in the chat box — then press [Enter] or [Send] to submit.

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✅ Step 4: Get a Response
The NPC will reply with helpful information based on your inquiry. Whether you need game instructions, directions, or system tips — the AI is there to help.

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🧍 Where to Find NPCs

All NPCs are positioned throughout the INFAXIA Metaverse — You can interact with them anytime for assistance or general inquiries.

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Access Common Q&As Instantly in the INFAXIA Metaverse!

  1. Approach an NPC — located at the starting position, positioned at the center of the Information Center.
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2.  Press [ U ] on your keyboard and a set of common Q&As will be displayed on your screen.

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3. Choose and click the question you want and the corresponding answer will be displayed .

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🧠 NPCs can assist with game rules, navigation, and basic system help — don't hesitate to ask!

07How to View and Use Chat and Communication Tools

 

Learn how to connect, chat, and call inside the metaverse for smooth, real-time communication with others.

 

Avatar chat
Avatar Chat displays messages as chat bubbles above your avatar's head—perfect for nearby, real-time conversations inside the metaverse.

 

 

1. On the left side of your game screen, locate the public chat panel.

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2. “To use Avatar Chat, make sure the chat box is labeled [LOCAL]

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3. Type your message in the chat box and press enter to Send.

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4. Your message will be sent in the chat box and appear as a chat bubble above your avatar’s head.

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WORLD CHAT
World Chat allows you to send messages visible to everyone in the metaverse world—making it easy to connect, announce, or chat globally in real time.

1. In the public chat panel, toggle to World

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2. Type your message and press Send.

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3. Your message will be visible to all users inside the platform

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AI CHAT

AI Chat – Allows users to ask questions about the Infaxia ecosystem and receive instant AI-powered answers on features, wallets, games, rewards, events, and platform navigation.

1. In the Public Chat panel, switch the toggle to AI.

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2. Type your question about the Infaxia ecosystem and press Send.

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3. The AI's response will instantly appear above your avatar.

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Note: Click the [X] icon to minimize the chat box.

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You can also hold the left mouse button and drag the maximize icon upward or sideways to expand your view.

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You can drag the chat box and place it anywhere on your screen for a more convenient view.

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Introducing: Chat & Call in the INFAXIA Metaverse !

Whether you're teaming up for a round of blackjack or just catching up with a fellow explorer, staying connected has never been this easy — or this fun! With real-time chat and audio call features, you can now talk, strategize, and socialize without ever leaving the game.

 

How to chat with Friend ( Chat Icon )

Video Tutorial

 

1. Click on the [ CHAT ICON ] at the bottom next to your profile icon. Your Friend's List Panel will appear on your screen.

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Then, click on the [ CHAT ICON ] next to the name of the friend you want to send a message to.

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2. A chat box will appear, type the message you want and then click the [ SEND ] icon.

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3. Your message has been sent. Wait for your friend to reply.

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How to Chat with Friend (AVATAR)


1. Locate your friend's avatar and click on it. A pop-up page will appear, click on [ MESSAGE ].

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2. A chat box will appear, type in your message and click the [ SEND ] button

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How to make a Voice Call

Video Tutorial

 

1. Locate and approach the avatar of the user you want to call. Click on the [ MIC ICON ] on top of their avatar's head and wait for them to answer.

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ALTERNATIVELY, if the friend you want to call is not nearby , you can  initiate an audio call by clicking on the [MESSAGE ICON] at the bottom-left of your screen, your friend's list panel will open.

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Select the friend you wish to call, open the chat box by clicking the [CHAT ICON ] ,

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Then click the [MICROPHONE ICON] at the bottom of the chat box to start your call.

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2. You will hear a ringing sound and wait for them to answer. You can cancel the call anytime by clicking on [ CANCEL ]

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3. Allow microphone access to continue.

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Once your call is answered, you can enjoy a seamless conversation. To end the call, simply click on the [ RED TELEPHONE ICON ].

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How to enjoy Video Call with Friends

Video Tutorial

 

1. Locate the avatar of the friend you want to initiate a video call and click the [ VIDEO ICON] at the top of his/her avatar.

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ALTERNATIVELY, if the friend you want to video call is not nearby , you can  initiate it by clicking on the [MESSAGE ICON] located at the bottom left of your screen.

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Then, select the friend you wish to call. Click on the [CHAT ICON] to open a chat box. Finally, click the [ VIDEO ICON ] at the bottom of the chat box to start your video call.

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2. After clicking the video call icon, a pop-up will appear on your screen, and you'll hear a ringing sound. .

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3. Once your friend accepts the call, you’ll need to grant permission to use your camera. Click [ ALLOW ]. You can now enjoy a video call with your friend! To end the call, click the [ RED TELEPHONE ICON ].

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How to know if someone sends you a message?

 

1. On your screen, you will find new message notifications on the lower right side of your screen.

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2. Click on the name that appear on the lower side of your screen, this will open the chat box, you can opt to reply or just ignore the message.

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It’s time to make your INFAXIA experience more interactive, more personal, and way more exciting.

Let the conversations (and winnings) begin! 💸🎰

 

 

 

 

 

⚙️
Account
01How to Copy your Referral Code 02How to Check and Download your Transaction History
03How to Check Referral History 04How to check your Inventory
05Special Q.A. – View Your Live Account Details 06How to Contact Customer Support
07How to View Your Profile 08How to View Video Tutorials
01How to Copy your Referral Code

Want to invite your friends and share the excitement of INFAXIA Metaverse ? Follow these simple steps to copy your referral code and start growing your network!

 

Get Started: How to Find and Copy Your Referral Code

 1️⃣Tap your [PROFILE ICON] at the bottom center of your screen.

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2️⃣ . Your Profile Settings will appear.

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3️⃣Click the [COPY] button next to your referral code.
• Share your referral code with friends and broaden your connection!

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💡 Another Quick Way to Access Your Referral Code!

Already logged in to INFAXIA? You can grab your referral link anytime — here’s how:

1️⃣ Visit and log in to the INFAXIA platform. https://go.infaxia.io/

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2️⃣ Click your avatar icon at the top-right corner

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3️⃣ Select “Profile” from the dropdown menu

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4️⃣ Hit the copy icon next to your referral link — and start inviting friends! 🚀

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💸 More invites = More IXP (IX Points) rewards!
Don’t miss out — share your link now and boost your earnings effortlessly!

 

02How to Check and Download your Transaction History

Stay on top of your game — track every deposit, withdrawal, and exchange in one convenient report!

🧾 Step-by-Step Guide:

1. Click Your Profile Icon
On your screen, locate and click the [PROFILE ICON] near the center-bottom area.

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2. Open Transaction Histories
Your profile settings will appear. Click [TRANSACTION HISTORIES] to proceed.

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3. View Past Transactions
You’ll be redirected to your Glow  Wallet page, where your full transaction history — including deposits, withdrawals, exchanges, and more — will be listed in detail.

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4. Download Your History
Click the [CSV DOWNLOAD] button to export your data. The file will automatically download and be saved to your device.

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Track It Like a Pro! 🧾💼
Easily download your INFAXIA transaction history in just a few clicks. Your full financial activity — now at your fingertips.

03How to Check Referral History

👥 Want to know who you’ve brought into the game?
Check your referral history and monitor your rewards inside the INFAXIA Metaverse!

 

🔍 Step-by-Step Guide:

1. Click Your Profile Icon
On the bottom-center of your screen, click the [PROFILE ICON] to open your personal settings.

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2. Access the Referral Log
In your profile settings, select [REFERRAL LOG] from the menu.

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3. View Your History
Your full referral history will appear, showing the users you’ve invited along with their email addresses and the date they registered.

Once you’ve reviewed your referral data, click the [X] icon in the corner to close the window.

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Keep track of your growing community with the INFAXIA Metaverse  referral log — your go-to place to view all your invited friends.

 

🎁 Want to See If You Have Unclaimed Referral Rewards?
Here’s a quick and easy way to check:

1️⃣ Log in to the INFAXIA platform. https://go.infaxia.io/ 

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2️⃣ Click on “Quest” in the main menu

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3️⃣ Select “Referral”

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4️⃣ View your referral activity — including which rewards are already claimed and which are still waiting for you

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💡 Don’t leave rewards behind — check now and claim what’s yours! 💸

04How to check your Inventory

Keep track of your unique avatar items and NFTs to elevate your  experience! Here’s how to access and manage your inventory inside the INFAXIA Metaverse .

How to Check Your Inventory

1. On the INFAXIA Metaverse screen, click the [Inventory Icon] located at the lower-left corner of your screen.

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2. Your Inventory Box will open, displaying all your default avatar items and NFT parts.

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3. All purchased NFTs, such as exclusive themed outfits or accessories, will also appear in your inventory.

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Use your custom avatar items and accessories to personalize your look and stand out while enjoying the  games and socializing inside the metaverse.

 

05Special Q.A. – View Your Live Account Details

🔍 Special Q.A. is a feature directly connected to the INFAXIA system. It allows you to securely view real-time information from your own account — including your activity history, role status, rewards, NFTs, and other system-related data. — all in one place.
Stay informed. Stay connected. Stay in control. 💼✨

Navigate smarter with FAQs that know your moves. Access your personalized Q&A anytime! Here’s how:

  1. Look to the lower-left corner of your game screen and click the [Three Dots ⋯] icon to unlock extra features.

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  2. Tap the [Q&A] icon from the menu that appears—your personalized help hub awaits!

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  3. A sleek pop-up window will open, filled with FAQs tailored specifically to your recent activity.

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  4. Simply click on any question to instantly reveal the answer right beneath it—quick, easy, and customized just for you!

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At INFAXIA, we’re all about giving you the best experience — tailored to your needs, your pace, and your goals. Your journey, your way. 💫

06How to Contact Customer Support

Whether you're facing a technical issue, have a question about your account, or just need a little guidance — we’re here for you! 🙌

Here are the easiest ways to reach us:

💬 1. Chat with Us Instantly
Use our built-in chatbot for quick answers and real-time help!

🟢 Available on the Login Page .

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📝 2. Submit a Request
Need more detailed help?
Click here to submit a support request anytime: https://infaxia.zendesk.com/hc/en-us/requests/new 
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📧 3. Email Our Support Team
For general inquiries or assistance, feel free to email us directly:
📩 ix-info@infaxia.io

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💡 Our support team is ready to help you make the most of your INFAXIA experience.
Don’t hesitate to reach out — we’ve got your back!

07How to View Your Profile

 

👤 Your Identity, Your Metaverse — Access It in Seconds!

Want to check your stats, wallet, or referral code? Here’s how to view your full INFAXIA profile:

 
1. Through the INFAXIA homepage
 
1️⃣ Log into your INFAXIA Account and click on " Profile".
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2️⃣ Your profile page will be displayed on screen, showing your username, wallet address, email, rebate points, bonus points rate, and referral link.
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From this page, you can also access Treasure Rewards, Rewards History, & your Glow Wallet.

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Your division tier is also accessible from your profile page.
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2. Inside the Metaverse:

1️⃣ Tap the [PROFILE ICON] at the bottom-left corner of your screen (near the center).

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2️⃣ Instantly see your name, email, wallet address, referral code, badge, and avatar — all in one sleek view.

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🔙 Ready to jump back into the action? Just hit ‘Back’ to exit.

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✨ Stay connected. Stay updated. Own your INFAXIA experience.

 

08How to View Video Tutorials

Need a hand? This guide shows you exactly where to find all the tutorials you need — fast and easy!

1. Locate the tutorials icon located on the right side near bottom of your screen and click on [ Tutorials ].

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2. Click [ Tutorial ] again to display the list of available tutorials.

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3. A list of helpful tutorials will be displayed. Use the slider to select the one you need, click [ Load More ] to see all available tutorials, or simply enter the title of the tutorial you're looking for, and the system will find it for you!

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4. Once you find the tutorial you need, click on it. A notification will pop up, just click [ Accept ] to start viewing the tutorial!

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5. Enjoy your tutorial and discover helpful tips to enhance your INFAXIA journey! Simply click [ X ] to close the tutorial.

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Tutorials are just a click away — stay informed, stay empowered.