Glow Wallet [https://wallet.infaxia.io ] is your secure hub for managing all your transactions within INFAXIA Metaverse. From deposits and withdrawals to exchanging currencies and transferring funds, the wallet offers seamless management of your account's balance. With additional features like account protection and customer support, Glow Wallet ensures a smooth, secure, and enjoyable experience.

 

Key Features of the Glow Wallet:

 

1. Balances
You can keep track of your wallet’s balances for all currencies and assets. This gives you a clear view of what’s available for gaming and withdrawals.

 

2. Deposit

This feature allows you to seamlessly add funds and deposit your preferred currency into your account in just a few simple steps. Each transaction is designed to be secure and efficient, ensuring that your Glow Wallet remains funded and always ready for use.
A simple and efficient guide to help you deposit funds into your wallet. https://infaxia.zendesk.com/hc/en-us/articles/13017590247695-How-to-Deposit-Funds-In-To-Your-Account 

 

3. Withdrawal
This allows you to request withdrawals at any time, enabling you to transfer funds from your Glow Wallet to your personal account with ease. Each transaction is safeguarded with advanced security measures and processed promptly, ensuring you have reliable access to your assets whenever needed.
Step-by-step instructions for applying for a withdrawal, making the process easy and hassle-free.  https://infaxia.zendesk.com/hc/en-us/articles/13018137893007-How-to-Withdraw-Your-Funds 

 

4. Exchange
This function allows you to convert your INFAXIA funds into other supported currencies directly within your Glow Wallet. It provides flexibility and convenience in managing your assets, eliminating the need to rely on external platforms.
Learn how to exchange your funds in just a few easy steps to different currencies. https://infaxia.zendesk.com/hc/en-us/articles/13018294474511-How-to-Exchange-Your-Funds 

 

5. Transfer

This feature allows you to send funds directly to other users within the INFAXIA Metaverse—whether for games, social activities, or other transactions. The process is straightforward and reliable, making it simple to transfer funds to friends or linked accounts in just a few steps.
 https://infaxia.zendesk.com/hc/en-us/articles/13017897512463-How-to-Transfer-Funds 

 

6. Transaction Histories
This provides you with a detailed record of all your activities—including deposits, withdrawals, exchanges, and transfers. With this feature, you can easily track and review your transactions, ensuring full transparency and accountability within your Glow Wallet.
Here's a quick guide on how you can access your wallet transaction histories.  https://infaxia.zendesk.com/hc/en-us/articles/11661930327439-How-To-Check-Your-Transaction-Histories 

 

7. Settings
This section is classified into two categories: Basic Settings and Function Settings. Here, you can manage important preferences related to your wallet, including security and privacy options.

A. In  the basic setting section ,you will find the Transaction Password Reset feature which enables you to easily update or reset your transaction password whenever needed, ensuring continuous protection for your account.

https://infaxia.zendesk.com/hc/en-us/articles/13018635993487-Transaction-Password-Reset 

 

B. Under Function Settings, you can add or register accounts and wallet destinations that are linked to your Glow Wallet. This enables you to conveniently manage and transfer funds across different platforms, providing greater flexibility and control over your digital assets

https://infaxia.zendesk.com/hc/en-us/articles/11669577982863-Registering-a-New-Wallet-for-Fund-Recipients 

 

8. Customer Support and Assistance

Get help whenever you need it with our dedicated customer support team.

Click here to submit a support request anytime - https://infaxia.zendesk.com/hc/en-us/requests/new 

For general inquiries or assistance, feel free to email us directly: 📩 ix-info@infaxia.io

https://infaxia.zendesk.com/hc/en-us/articles/13019452533903-How-to-Contact-Customer-Support

9. Steps to Unblock Your Account
If you ever run into issues accessing your wallet, this guide will help you unblock your account quickly. https://infaxia.zendesk.com/hc/en-us/articles/11669680029071-How-To-Unblock-Your-Account 

 

10. How to Protect Your Account
Ensure your wallet’s security with the right precautions and security settings.

https://infaxia.zendesk.com/hc/en-us/articles/13027160278415-How-to-Protect-Your-Account 

Log In and Log Out
Securely access and manage your wallet whenever you need it, with simple login and logout options.

https://infaxia.zendesk.com/hc/en-us/articles/11659466761103-Log-In-and-Log-Out 

 

✅ You’re now ready to manage your funds securely and effortlessly with Glow Wallet.
Keep your assets safe and enjoy seamless transactions anytime, anywhere! 🔐💼

Take full control of your in-game assets and transactions with just a few easy steps! Here’s how you can access your Glow Wallet directly inside the INFAXIA Metaverse:

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1. While inside the metaverse, simply tap your points balance.

 

2. You’ll be automatically redirected to your Glow Wallet page, where you can view and manage your funds.

 

 

✅ It’s that simple! With your Glow Wallet ready, you’re all set to deposit, withdraw, exchange, or send funds — anytime, anywhere inside INFAXIA.

👉 First-time users will be prompted to set a transaction password — the detailed steps are in the log-in guide just below.

🌐 Logging in from the web

Access your account with ease!
Here’s how to securely log in and log out to keep your information safe and your sessions smooth. 🖥️🔑

1. Click on the link provided [https://wallet.infaxia.io ] to access Glow Wallet.

Once you're already on the site, click [ CONTINUE ].

2. Provide your e-mail address and click [ LOGIN ].

3. After logging in, a pop-up will appear. Get the code on the e-mail you provided. Then, click [ SUBMIT ].

4. You will then be logged into your Glow Wallet.

 

5. You will be prompted to set your transaction password. Simple follow the guidelines then click on [Register].

6. A pop-up message will appear stating that you have successfully registered on your WALLET. Then, click [ OK ].

 

 

How to Log Out:

 

1. On your Glow Wallet Page, click [ LOGOUT ] on the upper right corner of the screen.

 

2. After clicking [ LOGOUT ], you will be prompted back to the LOGGING IN page.

You’re in control!
Always remember to log out after each session to keep your account protected. 🔒✅

 

 

🔐 Keeping your INFAXIA account secure is essential for a safe and enjoyable experience. Follow these best practices to protect your information and prevent unauthorized access:

1. Use a Strong Password
Create a secure password using a mix of uppercase and lowercase letters, numbers, and special characters.
Avoid using obvious details like your name, username, or birthdate.

2. Keep Your Login Details Confidential
Never share your username or password with anyone. Avoid saving them in easily accessible or unsecured locations.

 

3. Avoid Public Wi-Fi
Only log in using secure and private internet connections. Public Wi-Fi can expose your account to potential threats.

 

4. Regularly Update Your Password
Change your password from time to time to lower the risk of unauthorized access.

 

5. Be Aware of Phishing Scams
Don’t click on suspicious links or respond to messages asking for your login info.
Always verify the source before providing any sensitive information.

 

6. Log Out After Use
If you’re on a shared or public device, make sure to log out when finished to protect your session.

 

7. Monitor Your Account Activity
Regularly check your account history and transactions for any suspicious or unauthorized actions.

8. Update Your Software
Keep your device’s OS, browser, and antivirus software up to date to help guard against known vulnerabilities.

 

9. Contact Support if You Notice Suspicious Activity
If you suspect any unauthorized access, reach out to our Customer Support Team immediately:

📩 Submit a Request: https://infaxia.zendesk.com/hc/en-us/requests/new  
📧 Email: ix-info@infaxia.io 

🔒 Your security is our priority. Follow these steps to keep your INFAXIA account safe at all times.

If your Glow Wallet account is blocked, no worries! Reach out to customer support right away, and they'll help you get back on track. Here are several ways to get in touch:

1. Use the chatbot on the login page and Glow Wallet page for quick support.

 

2. Fill out and Submit a new request:  https://infaxia.zendesk.com/hc/en-us/requests/new 

3. Email us directly at ix-info@infaxia.io   for inquiries.

4. Fill out the contact form on your wallet page and submit.

 

5. You will also receive an email confirmation from the system.

 

6. Once the administrators unblock your account, you will be able to resume transactions as usual.

✅ You’re all set! Your account is now unblocked and ready to use.
Always keep your login details secure and follow safety tips to avoid future issues. 🔐✅

If you’ve forgotten your transaction password or want to update it for security reasons, follow these easy steps:

Step 1: Open Glow Wallet
Whether you’re in the INFAXIA Metaverse or NFT Marketplace simply click on your Points Balance in the upper-right corner of the screen to open your Glow Wallet. You can also access it directly by logging into the Glow Wallet page. [https://wallet.infaxia.io]

 

Step 2: Access Basic Settings
• Once in your wallet: Click on [Settings]

 

• Then select [Basic Settings] at the upper-left corner of the page.

 

Step 3: Click [RESET]
Under the Basic Settings menu, click the [RESET] button next to the password section.

 

Step 4: Verify Your Identity
• A new window will appear: Click [Send Authentication Code]

 • An OTP (One-Time Password) will be sent to your registered email address.

 

Step 5: Enter the Code
• Copy the OTP from your email and paste it into the Authentication Box
• Then click [Proceed to Reset Password]

 

 

Step 6: Set a New Password
• Enter your new transaction password in the space provided.
• (Tip: Must be 8–14 characters long and include numbers and symbols)
• Click [Proceed to Reset Password]

 

Step 7: Confirmation
A pop-up message will confirm that your transaction password has been successfully changed.

✅ That’s it! You can now use your updated password for all your transactions.

 

 

Running low on play coins?
Here’s how to deposit using your Glow Wallet — fast, easy, and secure.

1.  Open your Glow Wallet.

 

2. On your Glow Wallet click on" Deposit".

 

3. Input an amount and choose the crypto currencies if [ BTC,ETH,USDT, or USDC ]. Then click "Calculate".

 

4. Scroll down and you will see a sample calculation of your deposit. Click "Request for Deposit".

 

5. You can choose if you want to [ Copy Address, Scan the QR Code, or Send Address to mail ].

 

Example: Send address to mail

 

6. Check your email for the [ Deposit Request Information ]

 

Deposit the specified amount to the provided wallet address to complete the transaction.

 

💰 Know where your funds go! Stay informed and in control by checking your deposit transaction history anytime. Here’s how to do it in INFAXIA.

1. Go to your Glow  Wallet Page

2. On your Glow  Wallet click on "Deposit".

3. Scroll down to view your Deposit transactions history

📈 Track every deposit, build your confidence. Your transaction history is just a few clicks away!

Need to add a new wallet?
Easily register a new wallet address under your Function Settings — perfect for transfers, linking accounts, or managing assets securely. 💼🔧

Here's how:

1. Go to [ SETTINGS ], then click [ FUNCTION SETTINGS ]. Click [ EDIT ] on the function setting to edit your WALLET REGISTRATION.

2. Click on the [ NEW WALLET REGISTRATION ] to register new wallet.

3. Select the type of crypto wallet you want to register.
💱 Available options: BTC, ETH, USDT, or USDC

Fill out the spaces provided below. If you wanted to use QR code, click [ FILE SELECTION ].

After filling out the spaces provided below, click [ CONFIRMATION ].

4. Your newly registered wallet will be automatically added to your address book for easy access and future use. 💼📒

Success! Your new wallet has been registered and is now ready for all functions — from receiving funds to managing digital assets. 🔐🚀

 

Want to stay on top of your finances?
Easily review all your activity with Glow Wallet’s Transaction Histories — from deposits to withdrawals, everything’s recorded for your peace of mind. 💼📊

 

Here's how to access your transaction history: 

1. On your [ Glow Wallet ] page, click on the [ Transaction Histories ].

 

2. Use these filters to easily find the transaction history you are looking for.

Click [ Time Limit ] for the date/s.

 

Click [ Currency ] for the currency you used on your transaction.

 

Enter the [ Transaction ID ] for a more specified filter.

 

3. Click [ Reset ] if you want to reset the filters you put. Click [ Search ] if you want to search for the specific filter you applied.

 

4. Click on the [ CSV Download ] if you want to download your transaction history.

Stay informed, stay in control — only with Glow Wallet. 🔐📲