Common Troubleshooting Guide 📱💻
1️⃣ Login Issues
• Incorrect Credentials: Double-check your email and ensure Caps Lock is off.
• Authentication Code: Make sure to carefully copy the code sent by the system.
2️⃣ Connection Problems
• Slow or Unstable Connection: Ensure a stable internet connection. Try switching networks or restarting your router.
Note: For optimal performance, ensure your internet speed is 50 mbps or higher.
• Server Timeout: Refresh the page or log out and back in. If the problem persists, check the platform’s server status or contact support.
3️⃣ Game Loading Issues
• Blank Screen: Clear your browser cache or try a different browser. Ensure your browser is updated.
• In Chrome: Go to Settings > Privacy and Security > Cookies and Site Data, then enable "Clear cookies and site data when you close all windows.
• Game Freezing: Restart the game or refresh the page. Contact support if the issue continues.
Recommended Specs:
Android 10 and above, with a minimum of 4GB RAM for stable performance.
For better coverage: 6GB–8GB RAM
4️⃣ Payment Problems
• Deposit/Transfer/Exchange Failure: Ensure your payment method is valid and has sufficient funds. Retry after confirming the platform’s payment options.
• Withdrawal Delays: Check your transaction history. If delayed, contact support.
5️⃣ Rewards & Promotions
• Not Receiving Rewards: Check if you meet the eligibility criteria and read the terms and conditions or contact customer support for assistance.
Submit a New Request: https://infaxia.zendesk.com/hc/en-us/requests/new
Email Us Directly: ix-info@infaxia.io
Access our chatbot on the login page and your wallet page.
6️⃣ Security Concerns
• Account Security: If unauthorized access is suspected, change your password and reset your transaction password.
• Fraudulent Activity: Report suspicious transactions to customer support immediately.
7️⃣ Customer Support
• For unresolved issues, contact customer support with the necessary details for faster resolution.
Submit a New Request: https://infaxia.zendesk.com/hc/en-us/requests/new
Email Us Directly: ix-info@infaxia.io
Access our chatbot on the login page and your wallet page.
✨ Stay secure and enjoy your INFAXIA Metaverse experience with confidence!