Need Assistance? Here’s How to Contact Customer Support
If you need help, please use any of the methods below to reach our support team.
1) Send Us an Email
• You may email us directly at: ix-info@infaxia.io
• Include clear details about your concern and any relevant screenshots.
2) Submit an Inquiry Through the Contact Form (In-App)
Step 1:Go to your Glow Wallet Page. Open the Menu
Tap [ Menu ] → [ Contact Guidance ] → [ Contact ] to open the contact form.
Step 2: Fill Out and Submit
Enter the required details and tap [ Submit ].
3) Other Ways to Contact Support
• Submit a request here: https://infaxia.zendesk.com/hc/en-us/requests/new
• Use the chatbot available on the login page and wallet page
4) Read Related Articles
Before submitting an inquiry, please visit our Help Center to check the related articles. Your concern may already be answered with step-by-step guidance.
INFAXIA Help Center: https://infaxia.zendesk.com/hc/en-us
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